1) When will you ship my order?
We ship all orders that have been paid for before 2.00 PM CT (Central Time) the same day.
2) Do you offer expedited shipping?
Unfortunately, we do not offer expedite shipping at the moment. However, our shipping takes 2-3 business days, unless there are local delays. Orders placed before BEFORE 2.00 PM CT (Central Time) on a business day (Monday-Friday) will ship the same day. Orders placed after 2.00 PM CT (Central Time) may not be shipped until the next business day.
3) What is the location of your shipping warehouse?
Our warehouse is located in Texas, USA, so all our products are shipped from there.
4) I placed an order over the weekend but it has not shipped yet. Why?
*Orders placed before BEFORE 2.00 PM CT (Central Time) on a business day (Monday-Friday) will ship the same day. Orders placed after 2.00 PM CT (Central Time) may not be shipped until the next business day.
*Weekend orders will be shipped on Monday morning.
5) How can I track my order?
After an order has been shipped, you will be emailed a tracking number. In order to receive the tracking notification, please add your email or phone number before check out. This way, you can receive the tracking details via text message or email.
6) Do you offer commercial invoices and labels for customized processes?
Yes! We ship international orders with all needed commercial invoices and labels for customs processes.
7) Can I change the shipping address?
Yes, we can update your address, as long as your order has not been shipped. This is time sensitive and will require that you call customer service immediately to see if an address update is still an option. If customer service is not available, please email your request and include the correct address. We will get back to you as soon as possible with an update if the change was able to be made. There is no guarantee once the order is placed that your shipping address can be changed.
8) Do you ship to every country/territory?
No, we do not ship to these countries/territories below: Ascension Island, Ladakh, Chatham Islands, Russia, Tristan da Cunha, U.S. Outlying Islands, Hawaii, Alaska, American Samoa, Micronesia, Marshall Island, Northern Mariana Island, Palau, U.S. Virgin Island, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Puerto Rico, and Armed Forces Europe Deployment Center (AFCEPC)
1) Can I visit you in your warehouse? / Do you have a showroom?
Yes, you can! We don’t have a showroom yet, but you can always give us a call and visit us. (Prior to your visit, please inform us beforehand so we can prepare for your arrival.)
2) Can I pick up my order by myself?
Absolutely yes! If you have selected Local Pick Up in the checkout section of your order, the order will be ready for pick up from our warehouse.
3) Can I change my order even after it has shipped?
If the order has already been fulfilled, unfortunately, no changes can be made.
4) I’ve placed an order but I haven’t received my order confirmation or tracking number.
Once an order has been placed and confirmed, you will be emailed or text message with the order details. However, if you have missed the notification, please make sure to check the junk/spam folder of your email, as sometimes notification emails may fall under these categories. If you have not received it, please contact our customer service department.
5) Do you include duty and taxes?
Our business policy states that buyers must pay their duties and taxes as requested by their own country. (All countries may have their own duties & taxes/customs fees. These additional charges are the sole responsibility of the buyer/recipient.) If this is not taken care of, the package may be returned, destroyed, or disposed of and a refund cannot be applied.
If the taxes and duties have not been paid, then the package may return to us. If the package was destroyed or disposed of, then a refund cannot be applied.
1) What is the cancellation policy?
Once the order has been fulfilled, we are not able to cancel it. Please contact the seller within 30 minutes after placing the order if you want to cancel. If the order has been placed outside of the business hours, please send an e-mail with an order number on the subject line and the ‘’CANCEL’’ note on the email description of your email please.
2) Can you tell me about your return policy?
You can return the products within 30 days of the delivery date. Please note that the provided Return Label is accessible only for 14 days. If the package is not shipped back by that time, we will not be able to provide you with an additional free return label. The buyer is responsible for the safe return of the product as well as packing items carefully in the original box to protect them from damage and make sure that all the fitting equipment has been included.
Also, please kindly consider that in the event of a wrong order, or no longer needed, the buyer will be responsible for return shipping costs. Please be aware that international returns are not accepted.
3) How can I receive the return label?
Please contact us with the return reason before shipping it back. If there is a proven issue, we will email you free return labels.
4) What happens if I return the product without the return label?
If the buyer doesn’t contact us for the return help inquiry first to get a free label, then the buyer will be responsible for return postage costs.
5) When should I expect to receive my money after completing the return process?
As soon as we receive the returned merchandise in its original condition and packaging, the item will be inspected and refunded within 24-48h. iI's up to your card company to post the credit to your account. This typically takes three to seven business days.
6) Do you accept both domestic and international returns?
Domestic returns are accepted, but if the customer made a mistake and ordered the wrong product and no longer needed it, then the buyer would be responsible for the return shipping costs. For international returns, they are not accepted!