OMAC Cargo Mats Liner for Audi Q5 / Q5 PHEV / SQ5 2018-2024 All-Weather TPE

Shipping

Dear OMAC USA Customer,
We are a proudly US business LOCATED IN TEXAS,
USA.We ship all orders that have been paid BEFORE 2.00 PM CT (Central Time) THE SAME DAY.
WE SHIP INTERNATIONALLY with the biggest & trustable shipping companies. Orders placed on Official U.S. Holidays, will ship the first day in the morning after the holidays. We supply tracking numbers to all our customers
We ship international orders with all needed commercial invoices and labels for customs processes.
(All countries may have their own Duties & Taxes/Customs Fee’s, these additional charges are the sole responsibility of the buyer/recipient)

OMAC 60-DAY FREE RETURN POLICY

 We understand that shopping for automotive accessories can sometimes present challenges, which is why we offer a 60-day hassle-free return policy from the day of delivery in original condition and packaging with all included accessories. If you're not satisfied with your purchase, simply reach out to our customer service team via the returns form, and our team will issue an RMA (Return Merchandise Authorization) to help with a free returns label.

CHANGE OF MIND GUARANTEE within 60 days

 Approved returns with an RMA number must be returned within 2 weeks of the Return Authorization. Please note, in any instance, returns shipped after 2 weeks do not qualify for a refund or a replacement.

We stand behind the quality and fitment of our products. If you encounter any fitment issues, our knowledgeable customer service team is here to assist you promptly. In case of returns reasons such as fitment issues, arrived damaged, a wrong item, or a defective return, to obtain a free returns label, please provide the following: 

1. Photos (2) of the product and the packing
2. Photos (2) of the product SKU label
3. Images (2) of the Fitment issues

Failure to comply with the above requirements will not be eligible for a free returns label.

Refunds

For your convenience, returns are processed swiftly upon receipt, with refunds issued within 1-2 business days, ensuring a seamless experience from start to finish.

Original shipping/returned charges are not refundable.

Products returned after 2 weeks of RMA are not refundable or replaceable.

Returns & Refunds for spare parts and international orders are ineligible at this moment.

Thank you for choosing OMAC USA for your automotive accessory needs. Should you have any questions or require assistance, please don't hesitate to contact our dedicated customer service team.

Please click on the link to fill out the easy return form.

SHIPPING

1) When will you ship my order?
We ship all orders that have been paid for before 2.00 PM CT (Central Time) the same day.

2) Do you offer expedited shipping?
Unfortunately, we do not offer expedite shipping at the moment. However, our shipping takes 2-3 business days, unless there are local delays. Orders placed before  BEFORE 2.00 PM CT (Central Time) on a business day (Monday-Friday) will ship the same day. Orders placed after 2.00 PM CT (Central Time) may not be shipped until the next business day.
 
3) What is the location of your shipping warehouse?
 Our warehouse is located in Texas, USA, so all our products are shipped from there.
 
4) I placed an order over the weekend but it has not shipped yet. Why?
 *Orders placed before  BEFORE 2.00 PM CT (Central Time) on a business day (Monday-Friday) will ship the same day. Orders placed after 2.00 PM CT (Central Time) may not be shipped until the next business day.
*Weekend orders will be shipped on Monday morning.

5) How can I track my order?
 After an order has been shipped, you will be emailed a tracking number. In order to receive the tracking notification, please add your email or phone number before check out. This way, you can receive the tracking details via text message or email.
 
6) Do you offer commercial invoices and labels for customized processes?
 Yes! We ship international orders with all needed commercial invoices and labels for customs processes.
 
7) Can I change the shipping address?
 Yes, we can update your address, as long as your order has not been shipped. This is time sensitive and will require that you call customer service immediately to see if an address update is still an option. If customer service is not available, please email your request and include the correct address. We will get back to you as soon as possible with an update if the change was able to be made. There is no guarantee once the order is placed that your shipping address can be changed.
 
8) Do you ship to every country/territory?
 No, we do not ship to these countries/territories below:  Ascension Island, Ladakh, Chatham Islands, Russia, Tristan da Cunha, U.S. Outlying Islands, Hawaii, Alaska, American Samoa, Micronesia, Marshall Island, Northern Mariana Island, Palau, U.S. Virgin Island, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Puerto Rico, and Armed Forces Europe Deployment Center (AFCEPC)

ORDERING
 
1) Can I visit you in your warehouse? / Do you have a showroom?
 Yes, you can! We don’t have a showroom yet, but you can always give us a call and visit us. (Prior to your visit, please inform us beforehand so we can prepare for your arrival.)
 
2) Can I pick up my order by myself?
 Absolutely yes! If you have selected Local Pick Up in the checkout section of your order, the order will be ready for pick up from our warehouse.
 
3) Can I change my order even after it has shipped?
 If the order has already been fulfilled, unfortunately, no changes can be made.
 
4) I’ve placed an order but I haven’t received my order confirmation or tracking number.
 Once an order has been placed and confirmed, you will be emailed or text message with the order details. However, if you have missed the notification, please make sure to check the junk/spam folder of your email, as sometimes notification emails may fall under these categories. If you have not received it, please contact our customer service department.
 
5) Do you include duty and taxes?
 Our business policy states that buyers must pay their duties and taxes as requested by their own country. (All countries may have their own duties & taxes/customs fees. These additional charges are the sole responsibility of the buyer/recipient.) If this is not taken care of, the package may be returned, destroyed, or disposed of and a refund cannot be applied.
If the taxes and duties have not been paid, then the package may return to us. If the package was destroyed or disposed of, then a refund cannot be applied.


RETURN
 
1) What is the cancellation policy?
 Once the order has been fulfilled, we are not able to cancel it. Please contact the seller within 30 minutes after placing the order if you want to cancel. If the order has been placed outside of the business hours, please send an e-mail with an order number on the subject line and the ‘’CANCEL’’ note on the email description of your email please.
 
2) Can you tell me about your return policy?
Our return policy allows customers to return automotive accessories within 60 days of delivery, provided the items are in their original condition and packaging, with all included accessories. To initiate a return, customers need to contact our customer service team through the returns form to obtain an RMA number. Returns must be shipped within 2 weeks of receiving the RMA number to qualify for a refund or replacement. It's important to note that refunds are processed promptly within 1-2 business days upon receipt of the returned items, but original shipping/returned charges are non-refundable. Additionally, spare parts and international orders are ineligible for returns and refunds at this time.

For our detailed return policy, you can visit our Return Policy page by clicking on the following link.
 
3) How can I receive the return label?
 Please contact us with the return reason before shipping it back. If there is a proven issue, we will email you free return labels.
 
4) What happens if I return the product without the return label?
 If the buyer doesn’t contact us for the return help inquiry first to get a free label, then the buyer will be responsible for return postage costs.
 
5) When should I expect to receive my money after completing the return process?
 As soon as we receive the returned merchandise in its original condition and packaging, the item will be inspected and refunded within 24-48h. iI's up to your card company to post the credit to your account. This typically takes three to seven business days.
   
6) Do you accept both domestic and international returns?
 Domestic returns are accepted, but if the customer made a mistake and ordered the wrong product and no longer needed it, then the buyer would be responsible for the return shipping costs. For international returns, they are not accepted!